Use case · Operations · Finance
Fault and billable work alerts
Flags work that still needs administrative follow-up. No losses through oversight.
The problem
Field technicians carry out work that needs administrative follow-up, a customer order or an invoice, but they do not always report it in time. The result: uncollected revenue, orders never opened and services delivered that are never invoiced.
How we solved it
Every job sheet a technician closes is analysed automatically. If it needs administrative action or invoicing, an immediate alert goes to the person responsible, with all the context needed to act.
What you get
Areas involved
- Technical service
- Administration
- Invoicing
- Automatic detection of work awaiting processing
- Immediate alerts with full context
- No losses from uninvoiced work
- Full traceability from job sheet to invoice
- The technical-administrative cycle closed automatically