Use case · Operations
Pre-planning technical visits
Visits, technicians, costs and resources organised before anyone sets off. More productivity.
The problem
Without advance organisation, every technical visit is improvised: the technician arrives without the right tool, the materials or the documentation, or without knowing what they will find. Productivity falls, travel costs climb and the customer sees a lack of professionalism.
How we solved it
We created a digital pre-planning protocol for each visit: assigned technician, tools required, materials, documentation, estimated costs and subcontractors where needed. Everything is available on a mobile phone before setting off.
What you get
Areas involved
- Operations
- Planning
- Subcontractors
- Every visit prepared before setting off
- Optimised routes and technician schedules
- Built-in coordination with subcontractors
- Real-time cost control for each visit
- A measurable improvement in field productivity