How much does process automation cost, and what does it depend on?
How much does process automation cost? The factors that drive it, why a licence is not a project and how to estimate the return before you decide.
6 min read
Insights.
Clear thinking on processes, automation and artificial intelligence, written for the people who have to decide.
Custom software or off-the-shelf licences: when each option pays off
Custom software vs off-the-shelf licences: when each pays off, how to compare five-year total cost of ownership and what the contract should make clear.
5 min read
Where to host your automations: on your servers or the provider's
Where to host automations and AI agents: on your own servers or cloud, or on the provider's infrastructure. Criteria, benefits, risks and a comparison.
4 min read
How to measure automation ROI: the baseline
How to calculate the ROI of process automation with a baseline: which metrics to track, the formula, a worked example and the most common mistakes.
5 min read
HR process automation: onboarding, offboarding, holidays and payroll
HR process automation for onboarding and offboarding, documents, holiday requests and payroll variables, and how to protect employee data along the way.
4 min read
Turnkey automation: what your team does and what the provider does
What a turnkey automation and AI project includes, what your team still needs to do, where to host the solution and how to measure the result.
5 min read
Procurement automation: orders, quotes, goods receipt and invoice matching
How procurement automation works across orders, quote comparison, goods receipt and invoice matching, and which part of the process to automate first.
4 min read
AI and GDPR: how to use artificial intelligence without your data leaving the company
How to deploy AI in compliance with GDPR: where data is processed, which contracts to require and five measures to keep company data in-house.
5 min read
AI document data extraction: how it works and how to keep it under control
AI document data extraction: reading invoices, delivery notes, contracts and forms, validating the data, handling exceptions and measuring accuracy.
4 min read
AI agents in the enterprise: what they are, what they do well and where they fail
What an AI agent is, which business tasks it handles well, where it fails and how to deploy reliable AI agents for business on your own data.
5 min read
Which processes to automate first: a five-question method
How to decide which business processes to automate first: five questions to prioritise process automation and measure the result.
5 min read
How to get your team to actually use a new tool or automation
How to drive user adoption of new tools and automations: design with the people who live the process, test together and go live in phases.
5 min read
RPA vs API integration: how to choose the way to automate a process
RPA vs API integration: the differences, when each one makes sense, what it means for stability and maintenance, and when to combine both.
4 min read
How to map a process before improving or automating it
How to map a business process: interviews with the people who live it, steps, systems, lost time, errors and bottlenecks, and how to prioritise improvements.
4 min read
Automated management dashboards: how to run the company on data
What an automated management dashboard is, how to choose indicators, where the data comes from and how to move from manual reports to managing with data.
4 min read
AI agents in customer service: what to automate and what not to
How to use AI agents in customer service: which queries to automate, when to hand over to a person, how to use your own data and how to measure quality.
4 min read
Automated bank reconciliation: how it works and what changes for finance
What automated bank reconciliation is, how matching rules work, what to do with exceptions and how finance teams should measure the result.
4 min read
How to automate supplier invoices, from the inbox to the ledger
How to automate supplier invoices: capture, data extraction, validation against the purchase order, approval and exception handling.
5 min read
How to integrate your ERP with the rest of your systems
How to integrate your ERP with CRM, email and spreadsheets: where to start, common integration patterns and the mistakes worth avoiding.
5 min read
Let’s talk about your processes.
A first conversation to get to know your company and see where we can help.