Use case · Finance · Customer service
Disputed invoices and collections
Automatic tracking of blocked invoices, owners and reasons. Faster collection and less manual work for the finance team.
The problem
Blocked invoices get lost between emails, phone calls and spreadsheets. Nobody knows exactly how many there are, who is handling them or why they are on hold. The administration team spends hours working out the real debt, and customers often end up paying late, or not at all, simply because nobody followed up.
How we solved it
We brought every disputed invoice into a single dashboard with its owner, reason, incident date and status. The system escalates automatically to the next level when an incident exceeds the agreed deadline and notifies the finance director of the amounts at risk.
What you get
Areas involved
- Finance
- Administration
- Customer service
- A complete, real-time view of disputed debt
- Owner and reason assigned with no manual work
- Automatic alerts when an incident exceeds its deadline
- A measurable reduction in days sales outstanding (DSO)
- Full traceability for audits and claims