Use case · Operations · Customer service
Visit scheduling notifications
Automatic appointment confirmations. More successful visits, fewer wasted journeys.
The problem
Sending a technician to a visit where nobody is there is very costly. Confirming every visit by phone takes up the planning team's whole day, and cancellations that nobody reported in time still slip through.
How we solved it
We automated visit confirmations by email, SMS or WhatsApp using professional templates. The customer can confirm, reschedule or cancel with one click, and the schedule updates automatically.
What you get
Areas involved
- Operations
- Planning
- Customer service
- Automatic confirmations with configurable notice
- Customers can reschedule without calling
- Cancellations detected before the journey
- Lower cost of failed visits
- A better customer experience through proactive communication